Frequently Asked Questions
Everything you need to know about our clean beauty products and ordering process.
What makes Jane Iredale makeup different from traditional brands?
Our products are formulated with high-performance minerals and organic botanicals. We prioritize clean, skin-loving ingredients that provide effective coverage while nourishing the skin, and we are certified cruelty-free by PETA and Leaping Bunny.
How can I find the perfect foundation shade for my skin tone?
We offer a digital Shade Finder tool on our website. Additionally, you can schedule a virtual consultation with one of our beauty experts or order a sample kit to test shades in the comfort of your home.
What is your shipping policy and how long will delivery take?
We offer free standard shipping on all orders over $50. Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout for an additional fee.
What is your return policy if a product doesn't work for me?
We want you to love your purchase. If you are not satisfied, we offer a 30-day return policy for products purchased directly from our website. Items must be returned in their original packaging.
Are your products safe for sensitive skin or post-procedure use?
Yes, our foundations are non-comedogenic and formulated without synthetic fragrances or preservatives. Many dermatologists and estheticians recommend our products for sensitive skin and for use following professional skincare treatments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments through Afterpay.